FAQ

About the Product

Are the dishwasher detergent sheets compatible with Fisher & Paykel dish drawers and benchtop dishwashers?

- Yes, our detergent sheets are compatible with Fisher & Paykel dish drawers and benchtop dishwashers.

For optimal results:

• Fisher & Paykel dish drawers: We recommend USING ONLY HALF OR ONE SHEET, depending on the load size.
• Benchtop dishwashers: A QUARTER OF A SHEET IS IDEAL

Since our product is ultra-concentrated, using the correct amount helps prevent excessive lather.

Are dishwasher sheets biodegradable?

- Yes, our dishwasher sheets are OECD-301B certified, ensuring rapid and clean biodegradation over a 28-day period in an aerobic environment.

What is the shelf life of ReShine Earth Dishwasher Detergent Sheets?

- Our Dishwasher Detergent Sheets are best used within three years of the production date. You can find this date on your box. This shelf life is significantly longer than the 6 to 12 months recommended for most leading-brand pods, liquid, and powder detergents.

Is ReShine Earth Dishwasher Detergent Sheet a vegan product?

- Yes, our dishwasher detergent is vegan-friendly, containing no animal-derived ingredients and undergoing no animal testing.

Are ReShine Earth Dishwasher Detergent Sheets septic safe?

- Yes, our Eco-Sheets are safe for septic systems and greywater.

What is Sheets packaging made of?

- Our sheets are packaged in recycled cardboard. We embrace a holistic approach to sustainability. Our packaging is carefully crafted to reduce waste and minimize environmental impact. Every element of our product, from the sheets to the box, reflects our commitment to a sustainable future.

What do the enzymes in the Dishwasher Detergent Sheets do?

- We include enzymes in our dishwasher detergent sheets for several reasons. First, these enzymes are naturally produced by plants and fungi, making them environmentally friendly. Second, they are highly effective at breaking down stubborn, baked-on food. Finally, using enzymes in our sheets helps us create a highly efficient and sustainable detergent, as a single enzyme can act on numerous dirt molecules. The effectiveness of the protease enzymes allows us to avoid traditional harsh chemicals, resulting in a lightweight and efficient detergent.

How To Use

How many Dishwasher Detergent Sheets do I use per wash?

- For a full dishwasher load, use 2 sheets.
- For small load or hand washing, use 1 sheet.

• Fisher & Paykel dish drawers: We recommend USING ONLY HALF OR ONE SHEET, depending on the load size.
• Benchtop dishwashers: A QUARTER OF A SHEET IS IDEAL

Since our product is ultra-concentrated, using the correct amount helps prevent excessive lather.

How do I store and use ReShine Earth Dishwasher Detergent Sheets?

- We recommend storing them in a cool, dry place

- Ensure your hands are dry when reaching out for a sheet.

Watch our demonstration video for detailed instructions on how to use our dishwasher sheets. 

General

What is ReShine Earth doing to help reduce single-use plastic?

- Here at ReShine Earth, we are fully committed to minimizing single-use plastic. Our products are crafted using sustainable ingredients and are packaged in recyclable materials.

Can I purchase ReShine Earth products in store at a retail location?

- At this stage, our products are only available online and delivered directly to your door. We do not have any retail partners or physical store locations. However, we are continually exploring opportunities to make our products accessible through retail channels in the future. Stay tuned for updates!

Where are your sheets manufactured?

- Our Dishwasher sheets are proudly made in China. While we acknowledge the preference for New Zealand-made products, the current capabilities for producing these sheets in New Zealand are unavailable. China’s advancements in eco-friendly and sustainable production methods make it an ideal choice for our innovative and waste-free products.

If I don’t like the product, how do I return it?

- We offer a 30-day return policy. If you would like to return the product, simply contact us at- support@reshinearth.com to initiate the return process. Please note that return shipping costs may apply.

I can’t complete the checkout process. What’s going on?

- Some browser privacy plugins may block JavaScript from running, particularly from third parties like our payment processor. This may prevent the completion of the order process. To resolve this, consider disabling such plugins or adjusting their settings to allow necessary JavaScript.

I’m a customer but I haven’t logged in before. What is my login and password?

- To access your account, use the email address you provided at the time of your first purchase. You’ll receive a login code to help you sign in.

Delivery and Shipping

How much is shipping and handling?

- We offer a flat rate for shipping to anywhere in new Zealand. This fee applies to all orders under $75, regardless of size or weight. For orders over $75, we offer free shipping with no additional charges.

How long will it take to receive my shipment?

- Orders are processed and shipped the following business day. Typically, packages arrive within 2-3 business days, although occasional delays due to weather events or holiday periods may occur.

Subscription

What is the ReShine Earth subscription program?

- Our subscription program brings the best dishwasher detergent sheets right to your door on your timeline! This is YOUR subscription box, so you have the freedom to customize it however you’d like.

Choose your delivery frequency anywhere from monthly to every 3 months.

Your dishwasher detergent sheet subscription will continue for each subscription period until you cancel. You will be charged each subscription period for the cost of the applicable products and applicable shipping fees. There is no additional fee associated with the subscription, and there is no minimum purchase obligation.

How do auto-renewal and subscription charges work?

- By signing up for subscription service, you agree to recurring billing. You accept responsibility for all recurring charges, and your dishwasher detergent sheets subscription will continue until you cancel your subscription. We will notify you before each recurring charge via email. 

How do I manage my subscription?

- You can manage or make changes to your dishwasher detergent sheet subscription at any time by logging into your account, clicking “settings” and following the prompts (e.g., view the status of your subscription, add or reactivate a subscription). Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), in which case they will be reflected after the current order has been completed.